Certified Service Quality Manager Program

Dear Members/Friends/Business Partners,

Hong Kong is now a service oriented economy. According to Government’s statistics. Service Sector generated 93% GDP and with employment close to 87% (Fact Sheets of HK government June 2014). Organizations and individual should be well aware and equipped with knowledge and skills in providing quality service in order to survive and achieving growth in the service market.

HKQMA, after its successful program, Registered Quality Manager, will launch a new program, Certified Service Quality Manager in mid-April 2015 to in line with the ever growing service market. It is a 6-day program with hands-on case studies, company visit and basic knowledge in service quality. This program is especially suitable for those newly joined or with years working experience in service industry. The brochure is enclosed for your reference.

I would like to advise you to take an early registration, as we have limited seats and we have to take the first-come-first-service practice. Please feel free to contact our booking hot-line 25812210 Ms Ann Sit for details or reserve a seat for you.

I look forward to seeing you in the classroom soon.


Victor Leung

Director of HKQMA

(Program Leader of Cert. Service Quality Manager Program)

Please click Here for more information and applciation form.

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